Customer Service

  1. Payment Information
    • For online orders, you can choose to either pay with your credit card (Visa or Mastercard), or direct credit to our company bank account.
    • Credit card payments are accepted online through ANZ eGate's secure payment gateway, hosted by EFTPOS New Zealand Ltd. You will be directed to a secure page hosted by ANZ eGate™ for payment. Credit card details will be entered directly into a secure ANZ eGate payment page. We will not save, nor will we be advised of your credit card details, only advice of your payment.

    • Upon submission of your online order form, we will hold your order for 7 days, after which it will be returned to our inventory if we have not received your payment.
  2. Sizing Guide
    • To measure your bust measurement, take measurement across fullest part and across shoulder blades. Our measurements are given in inches.
    • Click on the Sizing tab on the individual product page to view sizing of each design.
  3. Delivery information

    FREE Freight within New Zealand.

    • If you wish to collect your order personally, there is no charge. Please contact us either by phone or email to make arrangements.
    • In-stock orders will be sent out within 1 working day upon receipt of your payment. The estimated delivery times is between 1-2 working days however, most customers do receive their orders on the next business day. Rural address may take 2-3 business days.  We will advise you either by phone or email if we anticipate any delays, or if the item(s) you have ordered is out of stock. 

    INTERNATIONAL Orders

    Freight cost will be calculated and advised through email for all international orders after order has been submitted. Orders will then be shipped through NZ Post International Air service after payment has been made.
  4. Appointments To Visit Us
    If you would like to visit our home office at Cust, North Canterbury to view and try on our products, feel free to contact us to make an appointment.
  5. Exchanges and Returns

    We aim to make online shopping easy and risk-free. That’s why we offer a no fuss returns policy

    Returns Procedure

    • Please contact us and tell us that you wish to exchange/return an item.
    • Return the garment(s) in its original packaging, unworn and unwashed with tags attached. Sorry, we cannot accept used items. Wrap carefully so as to avoid damage during transit.
    • Please enclose a note to remind us of your exchange/refund requirements and also include your name, address and a contact number
    • You can send your returns to:
      MummyMatters Ltd
      1081 Woodfields Road
      RD5
      Rangiora 7475
    All returns or exchanges must be returned within 21 days of original purchase.
    Your first exchange will be delivered free, however any exchange there after will incur a delivery cost of $7 per shipment.
    No refunds will be issued for items that are sold as Clearance items or Factory Seconds.
  6. Privacy Policy
    We do not pass any customer information to anyone else. Personal information will only be used for the purpose for which it was given.